Avril Owton MBE, founder of the Wessex Women's Network has been
commissioned to pen to paper (or fingers to keyboard) to write the second
version of Delighting Your Customers for the successful Business on a
Shoestring series.

In this book you will find ideas, examples, tips and sources of further information all with a focus on helping you run a successful business.  Avril taps into her vast experience as a hotelier and gives useful insights on how to motivate staff and achieve results.

'Brimming with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.'
Management Today