Wessex Women's Business Networking in Hampshire

focus

Delighting Your Customers revised edition by Avril Owton MBE.

Avril Owton MBE, founder of the Wessex Women's Network has been
commissioned to pen to paper (or fingers to keyboard) to write the revised
edition of Delighting Your Customers for the successful Business on a
Shoestring series.

In this book you will find ideas, examples, tips and sources of further information all with a focus on helping you run a sucessful business. Avril taps into her vast experience as a hotelier and gives useful insights on how to motivate staff and achieve results.

'Brimming with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.'
Management Today

this month

Following favourable reviews and keen interest, Avril Owton MBE, founder of the Wessex Women's Network, releases her revised edition book "Delighting Your Customers" for the Business on a Shoestring series.

Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. Thisrevised edition offers invaluable advice on: Understanding your customers; Asking for feedback… and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative…But making sure you can deliver; Learning from your competitors.

'A great little package'
The Bookseller

'Brimming with customer with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.'
Management Today

You can buy Delighting Your Customers online via AMAZON